We've launched a comprehensive Knowledge Base with 20+ step-by-step guides and added direct support access. Find help faster with enhanced search for equipment and cylinders, plus report issues directly from the app.
What you get: Complete documentation organized by category (Getting Started, Customers, Equipment, Cylinders, Jobs & Projects), fuzzy search for units and cylinders, and direct support ticketing from the user menu.
Piper AI Assistant now includes powerful new tools for tracking cylinder movements, managing fleet vehicles, and organizing projects—making it even easier to manage your operations with natural language commands.
What you get: Track complete cylinder movement history and audit trails for EPA compliance, manage fleet vehicles with driver assignments and bulk cylinder loading/unloading, and organize work with project-based workflows. Simply ask Piper in plain language—she handles the rest. These new capabilities work seamlessly with existing tools for customers, jobs, transfers, and compliance tracking.
Purchase AI credits on-demand and use Piper AI Assistant across all plan tiers! The new AI credits system gives you flexible access to Piper's powerful capabilities without requiring plan upgrades.
What you get: Purchase AI credits directly from your organization settings with saved payment methods or new credit cards, real-time balance tracking that shows your available credits, automatic credit deduction as you use Piper's features, and access to Piper AI on any plan tier—just maintain a positive credit balance. Perfect for teams that want to try AI features before committing to higher-tier plans.
Meet Piper Particle, your intelligent AI assistant for refrigerant tracking and EPA compliance! Simply ask Piper in plain language to find cylinders, record transfers, check compliance status, or answer questions about your operations—and she handles the rest.
What you get: Natural language commands like "find empty recovery tanks" or "show me non-compliant circuits," instant access to your entire inventory without clicking through menus, automated transfer recording with multi-cylinder support, real-time compliance checks and leak rate analysis, and DOT inspection scheduling. Piper understands industry terminology (no database codes needed) and works 24/7 to make your refrigerant management effortless. Available in Pro and Enterprise plans.
View your EPA compliance status at a glance with automatic leak rate calculations and threshold monitoring. The new Compliance Summary shows which circuits need attention and helps you stay ahead of EPA reporting deadlines.
What you get: Real-time compliance status, automated notifications when circuits exceed thresholds, and clear visibility into which equipment requires EPA reporting by March 1st.
Get intelligent warnings when adding refrigerant that would exceed a circuit's full charge capacity. The system alerts you before transfers are completed, helping prevent costly mistakes and EPA violations.
What you get: Real-time validation during transfers, automatic calculations based on current charge levels, and prevention of accidental overcharging that could damage equipment or violate regulations.
Create new cylinders without leaving the transfer screen, and accurately track refrigerant losses when doing replacement charges. No more workflow interruptions or inaccurate charge calculations.
What you get: Streamlined transfer workflow with instant cylinder creation, and proper loss tracking that prevents false overcharge warnings while maintaining accurate EPA compliance data.
Document repairs and inspections directly on your equipment records. Track maintenance history, repair costs, and inspection dates to stay organized and compliant with service requirements.
What you get: Complete maintenance history for each piece of equipment, organized repair records with cost tracking, and inspection scheduling to ensure you never miss required safety checks.
Track all changes, notes, and updates with comprehensive activity logs across your equipment and leak records. Every action is timestamped and attributed, giving you complete visibility into who did what and when.
What you get: Full audit trail for compliance documentation, searchable history of all equipment changes, and the ability to attach documents and images to any activity.
Properly retire equipment with a streamlined decommissioning process that handles refrigerant recovery, final documentation, and compliance tracking. Keep accurate records of all decommissioned units for audit purposes.
What you get: Guided decommissioning workflow, automatic refrigerant recovery tracking, and permanent records of retired equipment for EPA compliance and historical reporting.